Credits and Returns

How can i exchange or get a refund for a product

  • Contact our Return Department: receive a Returned Merchandise Authorization (RMA) number.
  • Box item securely in original packaging if possible. If you have the invoice copy, please include it.
  • Write RMA number on the return label or on outside of box.
  • Ship To:
    Sunset Imaging Systems
    3321 S. Andrews Ave #28
    Fort Lauderdale, FL 33301

When will my exchange or refund request be processed?

If its approved within 3 days of receiving your returned item.

I chose a refund rather than an exchange. How will I receive my refund?

Your refund will be in the same form of payment used for the original purchase, for the amount you were invoiced.

Restocking Fee

A restocking fee of 25% will bededucted from refunds for items returned within 15 days of purchase and have not incurred material damage and are not missing components included in the original shipment.  No product returns will be accepted after 15 days of the date of purchase.

For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.